How it works
Nothing to install. Nothing to port.
You keep the number your customers already have. Jessie only answers the calls you’d otherwise miss.
Three steps, about fifteen minutes
Tell us about your business
Sign up and answer a short set of questions: your trade, the services you cover, your service area, hours, and the answers to the questions customers always ask. Takes about ten minutes. Jessie uses this as her script.
Divert your missed calls
We give you a New Zealand local number for Jessie. Set a conditional call forward on your existing mobile so it rings through to Jessie only when you don’t answer, your line’s busy, or your phone’s off. Your number never changes.
Jessie takes it from there
She answers within a couple of rings, sounds like a real receptionist, and knows your business. She captures job details, flags emergencies, and texts you the lead the moment the call ends.
Call forwarding codes
Two minutes on your existing phone
Conditional call divert is a standard feature on every NZ network. You dial a short code once, from your own phone, and you’re done. The codes below cover no-answer forwarding; Spark also has separate codes for busy and switched-off, which we’ll walk you through at signup.
Spark
*61*<Jessie number>*11*20#
One NZ
**61*<Jessie number>#
2degrees
*61*<Jessie number>*11*20#
Built for the trade
She’s built for trade calls, not scripts off a shelf
Jessie asks what your trade needs to know: what’s broken, where, how urgent, and the best callback time. For emergencies, she reads back your safety instructions and marks the job urgent so it doesn’t sit in a queue. For telemarketers, she says no thanks and hangs up, politely and fast. Every call gets a transcript in your dashboard, so you can see exactly what was said.
On the call
What Jessie actually does on a call
Four beats, every time. Here’s roughly how a hot water job goes, in her words.
She picks up and says who she is
“Kia ora, Dave’s Electrical, you’re speaking with Jessie. This call may be recorded. How can I help?”
Two or three rings, your business name, and the recording disclosure up front. She never pretends to be a person, and if a caller asks straight out, she says she’s an AI assistant.
She works out what the job is
“Righto. Is the whole board out, or just the one circuit? And what’s the address?”
The questions come from what you told her at signup: what’s broken, where, how urgent, and when they can be there. Cold callers get a polite no and a hang-up instead.
She books it, transfers it, or takes it down
“I’ve got 8am Tuesday or 1pm Wednesday. Which suits?”
On Pro and Growth she reads your calendar and locks a slot in while they’re still on the line. If the job sounds urgent she rings your mobile and puts them through. Either way, nobody is asked to ring back later.
She texts you both
“Lovely. I’ll text you the details now, and Dave will see you Tuesday.”
You get the lead. The caller gets a confirmation and, if you want photos, a link to send one. Inside a minute of her hanging up.
After the call
What you get afterwards
A text with the name, the number, the job and how urgent it is. The same again by email, with a link to the full lead. In the dashboard: the whole transcript, so you can read exactly what was said, and any photos the caller sent.
The photos are the part tradies notice. Jessie texts the caller a link, they send a picture of the leak or the board, and it lands on the job before you quote it. You turn up with the right part instead of the right guess.
Your dashboard
And the whole lot in one place
Texts and emails are for right now. The dashboard is for running the business: every lead in one list, marked urgent or booked as the call ends, each one carrying its transcript and photos. Spam never makes the list, and you can see your minutes and change your plan from the same screen.
Emergencies
When it’s an emergency
She reads back your instructions
You write the emergency policy at signup. Burst pipe, turn the toby off. Sparks at the board, don’t touch it. She says your words back to the caller, and the text and email she sends you both come through marked URGENT, with a red badge on the job in your dashboard.
She can put them straight through
On Pro and Growth, an urgent job rings your mobile. She tells you who’s holding and what it’s about, and you press a key to take the call. Don’t pick up and nothing is lost: she goes back and takes the details.
She texts the ones who hang up
People in a panic give up part way through. If a caller drops off, Jessie sends them a short text asking for their name and the job. A fair few reply, and the job comes back instead of walking.
Straight up
What Jessie won’t do
She’s software, and software gets things wrong. Every call comes with a transcript for exactly that reason: check the lead before you drive across town.
- She won’t quote a price you haven’t given her. If you told her a callout is $95, she says $95. If you didn’t, she says you’ll confirm.
- She won’t claim to be a person. Ask her and she tells you she’s an AI assistant.
- She won’t book outside the hours you set, or on a day you told her you’re off.
- She won’t handle an emergency herself. She reads out the emergency instructions you wrote at signup, word for word, and the text she sends you comes through marked URGENT.
Put Jessie on your number this afternoon
Ten minutes of setup, a short code on your mobile, and the calls you miss get answered. 7-day free trial, no card charged until it ends.